📦Returns, Replacements, Refund & Cancellation Policy
✅ Return Eligibilty
✅ Return Eligibilty
An uninterrupted unboxing video clearly showing the issue is mandatory
You must provide Order Number, Date & Reason through our Support Page
Pre-approval is required for returns; refunds/replacements will be processed only after inspection and verification of the defect
🔄 Return Process
🔄 Return Process
Initial troubleshooting will be done through phone (📞 Call: +91 9311737848 ) or Video Call.
If the issue cannot be resolved remotely, the customer may ship back the product with proper packing and all accessories .
Return shipping charges are the responsibility of the customer. Shipping costs are non-refundable unless stated otherwise .
Two-way shipping charges (forward + return) will be charged to the customer in all return/refund/replacement cases, unless explicitly stated otherwise.
If on receipt of the product at our service centre it’s found that:
Product is in working order – No refund will be made. The customer must do pickup at their own cost .
Product working but compatibility issue at customer’s side – No refund OR partial refund may be made after deduction of applicable expenses based on situation .
Product damaged by customer during installation/use – No refund will be made. The customer must do pickup at their own cost .
❌ Not Eligible for Return
❌ Not Eligible for Return
Products that are used, mishandled, or physically damaged by the customer
No unboxing video or defect not visible in the video
Missing original packaging, invoice, or accessories
Orders returned due to wrong/incomplete address – re-shipping charges will apply
🛑 Cancellation & Refund
🛑 Cancellation & Refund
Orders cannot be cancelled once shipped (whether COD or prepaid)
If cancelled after confirmation but before shipping – 5% deduction will be applied (gateway & processing fees)
If cancelled after shipping – 10% deduction (gateway + processing) + shipping charges will be applicable
📦 Bulk Orders
📦 Bulk Orders
No refund/return on bulk or wholesale orders except in case of a verified manufacturing defect
📞 Need Help?
📞 Need Help?
📞 Call: +91 9311737848
💬 WhatsApp: +91 9311737848