Returns, Replacements, Refund & Cancellation Policy
At Pinekart.com, we are committed to delivering quality products and reliable service. However, in the rare case of a technical manufacturing defect, we offer return, replacement, or refund within 7 days of delivery, under the conditions below.
Return Eligibilty
Return Eligibilty
To qualify for a return:
🆕 Product must be unused, in original condition with full packaging.
📦 An unboxing video is mandatory. The video must be continuous (no cuts) & Clearly show the issue.
📝 Submit your Order Number, Date of Purchase, and the issue via our Support Page.
💬 Mention the exact reason for the return.
🔁 All returns must be pre-approved by our team. Refunds will only be approved if the returned product is inspected and found defective from our end. Unauthorised returns will not be accepted.
Resolution Process
- 📞 Initial support will be provided via call.📹 If unresolved, our team will assist you via video call to verify the issue.✅ If eligible, we will approve return/replacement.🚚 Return ShippingCustomer bears the return shipping cost.❌ Shipping charges are non-refundable, unless otherwise mentioned.
Not Eligible for Return
Products used, mishandled, or damaged by the customer
Missing original box or invoice
No unboxing video or issue not visible
Dissatisfaction after use
📍 Orders with incorrect or incomplete delivery addresses that lead to return will not be eligible for free re-shipping. Customers must bear full re-delivery charges.
🔒 Cancellation & Refund Policy
🛒 Orders once placed cannot be cancelled or refunded.
📦 As all products are sourced specifically against confirmed customer orders, any order—whether prepaid or COD, shipped or in processing—cannot be cancelled once placed.
📦 If a order is returned by the courier before delivery for any reason, it will only be reshipped after full payment of the product and applicable reshipping charges are received.
🔁 Re-shipping is possible only after full payment of return + original shipping charges.
🧾 For bulk/wholesale orders, no return or refund will be applicable unless there’s a proven manufacturing defect.
📞 Need Help?
📱 Call/WhatsApp: +91 9311737848